Policy overview

Last updated: 30 August 2026. This policy applies to purchases from 3dprintedsolutionsnl. Nothing in this policy limits mandatory rights that consumers have under Dutch, EU or other applicable law.

Withdrawal & return window

For qualifying online consumer purchases, you may withdraw from the purchase within 14 calendar days after receiving the goods without giving a reason. After notifying us of a valid withdrawal, return the goods within the period required by applicable law.

For eligible standard products, we voluntarily extend the return opportunity through day 30 after delivery. Conditions for this additional period may differ from the statutory withdrawal period and are described below.

Start a return through our Contact page. Include your order number, the product concerned and a short description of the request. Please wait for return instructions before shipping high-value hardware.

Return condition

Returned products should be complete and include supplied accessories, parts and documentation. During a statutory withdrawal period you may inspect the product only as reasonably necessary to establish its nature, characteristics and functioning. A legally permitted deduction may be made for diminished value caused by handling beyond what is necessary for that inspection.

For our voluntary return extension from day 15 through day 30, products must normally be returned complete, undamaged and without use beyond reasonable inspection, unless we agree otherwise.

Return costs & refunds

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods where legally permitted and where this was disclosed before purchase. For a defective, incorrect or transport-damaged product for which we are responsible, contact us first so the appropriate remedy and shipping arrangement can be determined.

For a valid statutory withdrawal of an entire order, we reimburse the product price and, where required, the cost of the least expensive standard outbound delivery method offered. Premium or express delivery upgrades are not refundable where the law permits.

Statutory withdrawal refunds are processed without undue delay and within the applicable legal deadline. We may withhold reimbursement until the goods are returned or you provide evidence of return where the law allows. Refunds are normally sent to the original payment method unless another method is agreed.

Custom & personalised builds

A product that is genuinely manufactured to your individual specifications or clearly personalised can be excluded from the change-of-mind withdrawal right where applicable law provides that exception. A product is not automatically treated as custom merely because it is assembled or produced after ordering.

Where the exception applies, we will identify the relevant custom configuration before purchase. The exception does not remove your rights if a custom product is defective, damaged, incorrectly supplied or otherwise non-conforming.

Statutory conformity rights

Products must match the agreement and perform as a customer may reasonably expect taking account of the description, price, intended use and other relevant circumstances. Dutch statutory conformity rights are not replaced or shortened by our commercial warranty.

Where a product is legally non-conforming, remedies may include repair or replacement and, where the legal conditions are met, an appropriate price reduction or termination/refund.

12-month propulsion warranty

In addition to statutory rights, 3dprintedsolutionsnl provides a 12-month limited commercial warranty from delivery for defects in materials or workmanship affecting the factory-installed propulsion or drive system, including installed motors, motor controllers/ESCs and associated factory-installed drive wiring.

For a covered defect arising during normal intended use within published operating specifications, we may repair the defect, replace the defective covered component or provide another appropriate remedy without charge for the covered defect.

Commercial warranty exclusions

The additional 12-month warranty does not cover damage caused by crashes, collisions, impact, misuse, operation outside published specifications, excessive loads, incompatible voltage or batteries, unauthorised modifications or repairs, neglect, improper storage, normal wear, or consumable/wear components such as propellers, tyres, belts and batteries unless a separate covered defect is established.

Claims, damage & support

For a warranty, defect or transport-damage claim, contact us with your order number, a clear description of the issue and, where reasonably possible, photos or video. We may request reasonable diagnostic information or inspection of the product.

Do not continue operating damaged or malfunctioning hardware where continued operation could create additional damage or a safety risk. If your order arrives visibly damaged, incomplete or different from what you ordered, notify us as soon as reasonably possible. A short notification request does not remove mandatory statutory rights.