Shipping destinations

Last updated: 30 August 2026. We ship to destinations made available in the Shopify checkout. Availability can differ by product, country, carrier network, battery restrictions and other transport or legal requirements. If a destination is unavailable at checkout, contact us before ordering.

Processing & built-to-order products

Some products may be ready for processing while others are built to order, configured or tested before dispatch. Product-specific preparation information shown on the product page, quotation or order confirmation forms part of the expected processing period.

A dispatch date is only guaranteed where we expressly confirm it as such. If a material delay arises, we will provide an update and mandatory cancellation or delivery rights remain unaffected.

Shipping rates

Available shipping methods and charges are displayed or calculated during checkout based on the destination and order. Large, high-value or specialised platforms can require a different transport method or separate shipping arrangement where normal parcel delivery is unsuitable.

Delivery estimates & tracking

Unless expressly guaranteed, delivery dates are estimates. Carrier disruption, customs procedures, weather, remote destinations and other circumstances outside our reasonable control can affect transit time. Where no different delivery period has been agreed, we comply with mandatory default delivery deadlines applicable to the consumer sale.

When tracking is available for the selected service, tracking information is provided after shipment. Carrier scans and arrival estimates are controlled by the carrier and can update with a delay.

International orders

International shipments can be subject to customs procedures, destination-country restrictions and import formalities. Unless checkout expressly states that import duties or taxes are collected in advance, the recipient may be responsible for applicable destination-country duties, customs charges, handling fees or local taxes.

Customers are responsible for checking whether a product may lawfully be imported and used at the destination. We may decline or cancel an order that cannot lawfully or safely be shipped; any payment due back following our cancellation will be refunded.

Batteries & special transport

Products containing lithium batteries, electronic power systems or other carrier-regulated components may require special packaging, documentation, routing or service levels. We may need to ship certain components separately or contact you before dispatch. These restrictions can affect cost and transit time.

Address errors, damage & loss

Please provide a complete and accurate delivery address. If an order is returned because the customer supplied an incorrect or incomplete address, reasonable reshipping costs may apply where legally permitted.

If a package arrives visibly damaged, incomplete or appears lost in transit, contact us as soon as reasonably possible with your order number and available photos or carrier information. We will investigate and provide the remedy required by applicable law.

Transport risk & returns

For consumer orders, transport risk remains with us until the goods are received by you or a person you designate, except to the extent applicable law provides otherwise where you independently choose a carrier not offered by us.

Returns are governed by our Returns & Warranty policy.